Delivery and Returns
**Please note as a result of Covid-19 courier restrictions we are unable to guarantee next day delivery. We are continuing to monitor the situation.**
We advise you to give yourself enough time for your goods to arrive before you start your project. Your order could arrive at any time between the hours of 08:00 & 18:00 on the day of delivery. Some items could be sent with multiple courier’s dependent on the size and weight of your order. Please ensure you have received all items in good condition before commencing the work.
Ensure that all goods are received and properly inspected before signing for them with the courier. Any damaged goods must be signed for as damaged so we can send you replacements item as soon as possible.
Frequently asked questions about your delivery:
- How much will a delivery cost?
- Next Working Day Delivery Service
- Can I collect my items?
- Larger Palletized Orders
- Will my items arrive at the same time?
- What if I’m out when you arrive?
- Can I choose a time for my delivery?
- Can I choose a day for my delivery?
- Can you deliver on Saturdays?
- Do you offer international delivery?
- Returns and Refunds
- How will my goods arrive?
- What if my goods are lost or arrive damaged?
How much will delivery cost?
Our Standard Delivery costs are highlighted below, with an accurate cost given at the point of checkout based on your postcode.
|Mainland UK||Next Working Day||£15.00|
|Mainland UK (Before 12pm)||Next Working Day||£25.00|
|Mainland UK (Saturday AM only)||Next Working Day||£25.00|
|Isle of Wight||Next Working Day||£19.00|
|Scottish Highlands & Islands||1-3 Working Days||£33.00|
|Shetland Islands (ZE post codes)||3-5 Working Days||£40.00|
|Northern Ireland||1-3 Working Days||£35.00|
|Channel Islands & Isle of Man||1-3 Working Days||£43.00|
All costs exclude VAT
Your delivery options are made available at point of checkout and will vary dependent on your delivery postcode.
If your goods are not delivered by our couriers on the specifies day or time, please call us immediately so we can follow up your order and find out the situation or ETA.
Next Working Day Service
We can dispatch good for a next working day delivery to orders received before 12pm. Orders received after 12pm will be dispatched the following day will in effect receive them in 2 working days.
We regret that we are unable to offer next day delivery to Non-Mainland UK and Scottish Highlands addresses.
Bank Holidays are excluded from our Next Working Day Service.
|Destination||Order placed on:||If placed before 12pm, delivery on:||If placed after 12pm, delivery on:|
|Mainland UK||SATURDAY, SUNDAY||TUESDAY||TUESDAY|
* Saturday Delivery is possible for an additional fee – see ‘Can you deliver on Saturdays?’ below.
Large Palletised Orders
Larger orders will be shipped on pallets, due to the weight of the goods. This will be delivered Curb side only. The driver may (at their own discretion) deliver the goods to a desired location.
Can I choose a specific TIME for my delivery?
Our couriers generally offer a standard window of delivery between 08:00 and 18:00.
Specific times can be requested but will incur an additional fee. This can be arranged when you place your order.
|Destination||Delivery Option||Additional Cost|
|Mainland UK||AM Delivery Before 12:00||+ £10.00|
|Mainland UK||AM Delivery Before 09:30am||+ £17.00|
All costs exclude VAT
Can I choose a specific day for my delivery?
Yes. If you’d rather not receive your goods as soon as they are ready, please let us know your desired delivery date in the ‘special instructions‘ comments field on the checkout stage.
Your order will be set aside and dispatched the day before you require it on a next day service for you.
*Can you deliver on Saturdays?
Yes. We can offer Saturday deliveries for an additional cost. You can arrange this at the time of ordering your goods.
|Destination||Saturday Delivery||Additional Cost|
|Mainland UK||08:00 – 18:00||+ £12.50|
All costs exclude VAT
Can I collect my items?
Yes, you can arrange to collect your goods from our Exeter Warehouse. You can choose this option at the point of checkout.
If you order before 2pm it’s likely that your goods will be ready for collection the same day. Simply drop into our trade counter when you are ready to collect with your order reference number and we will happily load your vehicle.
Will my items arrive at the same time?
Normally, your goods will arrive all at once. Occasionally, the order may be split and sent with separate couriers. This is more common on larger orders where trims need to be sent separately. The deliveries will still arrive on the same date and time stated.
What if I’m out when you arrive?
Deliveries need to be signed for. If no one is home when they attempt to deliver the order will be taken back to the local depot and delivery will be re-attempted on the next working day. You could leave a signed note giving instructions to the driver asking for the goods to be left with a neighbour or in a secure location like a garage or porch. The driver will need to take this note away with him as proof of delivery.
Do you offer international delivery?
We can deliver throughout the UK, Ireland and also Channel Islands & Isle of Man. We cannot offer delivery outside of these locations. However, we are able to send goods to a local freight forwarder of your choice who will then be able to provide you with a worldwide shipping option.
Returns and Refunds
- Returns can only be accepted on non-cut to size goods. Please double check your sizes before ordering products like membranes and tapes.
- All returned products such as Adhesives, Sealant must be returned within 14 days of the purchase date.
- If you are returning unwanted items for any reason other than the items being faulty or incorrect, a re-stocking charge of 20% of the value will be charged.
- When goods are being returned because they are faulty or incorrect, we as a supplier will meet the cost of returns, provided the we arrange the carrier.
How will my goods arrive?
We make every effort to ensure that your roof and accessories arrive in top condition. Wherever possible, we re-use packaging to comply with our Environmental Policy. So orders in perfect condition but in a re-cycled box.
- All adhesives, tools and accessoriesare individually wrapped in bubble wrap before being packed in to the cardboard boxes.
- Larger roof membranes weighing over 60kgmay be delivered on a pallet. If so these will be secured with banding and then wrapped to ensure the membrane arrives in perfect condition.
- Rubberall membraneswill be supplied Folded and rolled
Damaged or Lost Goods
We do everything we can to ensure your goods are packaged properly for shipping. Occasionally goods can get damaged or lost in transit. Please check your goods before signing for them.
Should there be any damage to your goods, please can you:
- Sign for the goods as damaged
- Notify us soon as you can (within 3 days of dispatch)
- Send us photos of the damaged goods
Once we are made aware of any damages or losses we can send replacement goods as soon as possible to reduce any inconvenience to you. We can then claim for these damages or losses with our couriers.
If your goods do not arrive when you expect them, please contact us immediately so we can find out what the issue is. If the goods were lost in transit, we will be able to re-send your goods immediately, then track down the previous goods and get them returned to us. In this instance, should the courier try to deliver the lost goods at a later date, please do not accept the delivery. That way we will be able to get the original goods returned to us without inconveniencing you.